Support

We reply to every message within 2 business days.

Email us

To help us answer quickly, include your monday.com account name, the board name, what you expected, and what happened (screenshots are welcome). Please do not send passwords or API tokens.

Common questions

My client can't open the link.

Links expire after the period chosen when the request was created (14 days by default), stop working after being answered, and stop working if you withdraw the request. Create a new request to issue a fresh link.

The board status didn't change.

Open the view's Settings and check that a status column is selected and that the approved and changes-requested labels match your column labels exactly (including capitalization). The app also needs permission to edit the board; reinstalling or re-authorizing it restores that.

Can my client forward the link?

Anyone with the link can respond, so ask your client not to forward it. Withdraw the request if a link was shared by mistake.

Does the app send emails?

No. Copy the link and send it yourself. Use monday.com notifications to learn about the response.

I reached the free limit.

The free plan includes 10 new requests per month. Links you already issued keep working. Upgrade from the marketplace listing for unlimited requests.

How do I delete my data?

Uninstalling the app deletes your requests, settings and stored authorization. To delete data without uninstalling, email us.